💭 About Stotles

<aside> 🎖 Our mission is to unlock the potential of business and government working better, together.

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The partnership between business and government is vital in making our communities productive & cohesive, but inefficiency and bureaucracy is currently the norm. We are using a modern approach to change this.

Our SaaS platform gives businesses a clear view of opportunities to work with the public sector, and the tools needed to manage them. We are bringing together a massive amount of messy government data to bring clarity and transparency to a space that desperately needs it.

We've seen fantastic traction from industry leading customers such as Salesforce, Vodafone, Insight, Civica and others.

Learn more:

Working at Stotles

💡 About this Role & Why We're Hiring

It's never been a more exciting time at Stotles. Here's why we're looking for you.

Stotles is hiring for a Customer Success Operations Associate as we set sail on the next phase of the company’s growth.

We're hiring a highly organised, enthusiastic individual to provide front-line support that delights our existing customers, whilst working cross-departmentally to develop and improve existing processes e.g. automating some Support processes, implementing self serve support options and improving the industry research reports that we provide to our customers. Our customer base is growing rapidly so we need somebody excited to get into the action as part of the team while they learn and grow in a fast-paced, tech start-up environment.

<aside> 💷 Comp Range: £28,000 - £32,000 base salary with an additional options equity grant equivalent to £3,000-£5,000

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🔨 What You'll Do

Key responsibilities include:

• Responding to inbound requests in a timely manner via email, live chat and phone calls, as well as supporting the CSM team to set up and configure customer’s instance of Stotles platform.
• Taking ownership of the Stotles Customer on-line help-centre by working closely with the Customer Success team and with the Product teams to develop and maintain in-app education material, including both written and video user guides.
• Producing and maintaining Customer Success process documentation, including internal ‘How to…’ guidance for end-to-end customer journey touch points, relevant document templates and outreach copy writing.